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Terms & Conditions

You will receive an ‘Scottransfers  Booking Confirmation’ email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct. This will contain the driver’s telephone number. Scottransfers Ltd will not refund you if you have forgotten to take this with you.

Scottransfers Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Scottransfers Ltd. will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Scottransfers Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Scottransfers Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Scottransfers LTD customer support team immediately at support@scottransfers.com 

For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.

Scottransfers Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Scottransfers Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.

The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us as soon as possible.

POLICIES & NOTICES

    • Waiting Time

On journeys collecting from an airport, as standard, Scottransfers Ltd allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £20/hr pro rata.

Scottransfers Ltd. will honour requests for a “deferred” collection time, e.g. [X] minutes after flight landing. However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.

Scottransfers Ltd will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to support@scotttansfers.com

Waiting time for all other journeys will be charged at £20/hr pro rata, either from the scheduled collection time or for any stop en-route.

    • Payment

 We take debit/credit cards and PayPal.

    • Amendments

Any amendment must be made via an email or by telephone to us. Amendments must not be made with your driver.

    • Booking

All bookings must be made via the website. We don’t take booking via email or by phone. In this way confirmations are sent out to your email and the journey is insured.

    • Cancellations

Scottransfers Ltd will accept any cancellation as long as 6 hours notice is provided. There will be a £10 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email within six hours from Scottransfers Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is +447597489574 .

Refunds will not be issued in the following circumstances:

– No refund is made if the passenger does not show up for pre-paid journeys.

– No refund is made for cancellation of a booking with less than 6 hours notice provided or afterwards.

– All other circumstances where a refund may be possible should be addressed directly with Scottransfers Ltd customer support.

    • Complaints

Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.

Please note that some calls may be recorded for quality and training purposes.

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