Terms & Conditions

1. Booking Confirmation

Upon successful payment, you will receive a "ScotTransfers Booking Confirmation" email for your journey(s). This confirmation will include essential details such as pickup time, location, and your driver’s contact number. It is your responsibility to review all details carefully and ensure they are accurate. ScotTransfers Ltd cannot be held responsible for any issues arising from incorrect or incomplete information provided by the customer. Failure to have access to your booking confirmation at the time of travel may result in service disruption, and no refunds will be issued in such cases.

2. Flight Times and Travel Responsibility

ScotTransfers Ltd does not accept responsibility for missed flights, including but not limited to delays caused by traffic congestion, road accidents, vehicle breakdowns, adverse weather conditions, or other unforeseen events. This does not affect the discretionary remedies set out in section 14 (Flight Disruptions and Rebooking).

Passengers are strongly advised to schedule airport transfers allowing at least two (2) hours prior to flight departure. If a shorter timeframe is chosen, it is done entirely at the passenger’s own risk, and no liability will be accepted for missed flights.

3. Travel Insurance

All passengers are encouraged to obtain appropriate travel insurance prior to booking. ScotTransfers Ltd is not responsible for any financial losses that could have been covered by insurance.

4. Passenger Conduct and Responsibilities

Passengers must be ready at the agreed pickup time and location. If a passenger chooses not to wait for their assigned driver and instead arranges alternative transportation, no refund or reimbursement will be provided.

Passengers are also responsible for ensuring that the number of passengers and luggage matches the vehicle booked. ScotTransfers Ltd accepts no liability if the booked vehicle is unsuitable due to incorrect booking details. For assistance, customers should contact support@scottransfers.com prior to travel.

5. Luggage and Safety Requirements

In accordance with taxi licensing regulations, all luggage must be safely and securely stored in the vehicle’s designated storage areas (e.g., the boot). Passengers should consider luggage size and quantity when selecting a vehicle.

6. Animals and Special Requirements

Transport of animals must be agreed at the time of booking. ScotTransfers Ltd reserves the right to refuse carriage of animals not declared in advance. All animals must be transported in appropriate carriers or crates. Any costs incurred due to non-compliance with this policy are the responsibility of the passenger.

7. Route and Journey Conditions

The route taken during your journey is at the discretion of the driver, based on current traffic and road conditions. Requests for alternative routes may be considered but cannot be guaranteed.

8. Flight Arrivals and Delays

Passengers must provide accurate arrival details when entering the UK, including the correct landing date and time. If your flight is delayed, cancelled or rescheduled, you must inform ScotTransfers Ltd as soon as possible to ensure service continuity — see section 14 (Flight Disruptions and Rebooking).

9. Waiting Time Policy

For airport pickups, ScotTransfers Ltd allows up to one (1) hour of complimentary waiting time from the actual flight landing time. After this period, waiting time will be charged at £20 per hour, calculated on a pro-rata basis.

If a "deferred" pickup time is requested (e.g., a set time after landing), no additional waiting time will be granted beyond that scheduled time. No compensation will be offered if passengers are ready earlier than the agreed pickup time.

For all other journeys, waiting time will also be charged at £20 per hour pro rata from the scheduled pickup time or for any additional stops during the journey.

10. Payments

We accept payments via debit card, credit card, and PayPal. Full payment is required at the time of booking.

11. Amendments

Any changes to your booking must be made directly through ScotTransfers Ltd via email or telephone. Amendments made directly with the driver are not valid or binding.

12. Booking Policy

All bookings must be made through the official ScotTransfers.com website. Bookings are not accepted via email or telephone. This ensures proper confirmation and insurance coverage for your journey.

13. Cancellations and Refunds

Cancellations made more than twenty-four (24) hours before the scheduled pickup time receive a full refund, less an administration and bank fee of 5% of the booking value or £7 per journey, whichever is greater.

Cancellations made within twenty-four (24) hours of the scheduled pickup time are charged at 100% of the booking value, and no refund will be given.

If you do not arrive at the pickup point and we are unable to contact you, the journey is recorded as a no-show and is non-refundable.

All cancellations must be submitted via email, and confirmation must be received from ScotTransfers Ltd. If confirmation is not received within two (2) hours of your request, customers must contact the emergency number provided.

Refunds will not be issued in the following cases:

• Failure to attend (no-show) for a prepaid booking
• Cancellation made less than twenty-four (24) hours before pickup

14. Flight Disruptions and Rebooking

If your flight is cancelled or subject to a significant delay, you must contact ScotTransfers Ltd as soon as possible so that we can attempt to accommodate the change.

Cash refunds are not available within twenty-four (24) hours of the scheduled pickup time. In these circumstances we may, at our sole discretion, issue a credit voucher to the value of the booking or permit a free rebooking of equivalent value. Credit vouchers and rebooking entitlements are valid for sixty (60) days from the date of cancellation.

Requests under this section must be made by email to support@scottransfers.com. Rebookings arranged in this way are made directly with ScotTransfers Ltd and are not subject to the online booking requirement in section 12.